Privacy Policy
Last updated: 18/09/2026
1. Who we are
Bear’s Detailing Ltd trading as Bear’s Detailing is the data controller for the personal data covered by this policy.
Website: https://bearsdetailing.co.uk
Online shop: https://bearsdetailing.shop
Email:
[email protected]
Address: Unit 39 Southfield Road Trading Estate, Nailsea, BS48 1JE
Telephone: 01275 314 991
This Privacy Policy explains how we collect, use, store and share personal data when you:
visit our website
use our online shop
contact us
request a quote
book a service
buy from us
interact with us by email, phone, text, WhatsApp, social media or in person
2. The personal data we collect
We may collect and use the following personal data:
Contact details
Name, email address, phone number, address
Vehicle and booking details
Vehicle make, model, registration, age, condition, service history with us, booking details, notes about the work requested
Enquiry information
Messages you send us through our website, email, phone, WhatsApp, Instagram, Facebook or other channels, plus answers and recommendations generated through our Protection Finder
Marketing preferences
Whether you have opted in to marketing, opted out, or are an existing customer eligible to receive similar service updates and offers
Payment and transaction data
Payment status, invoice details, order details and transaction references
We do not store your full card details ourselves
Website usage data
IP address, browser type, device information, pages viewed, time spent on pages, clicks, referring website, landing page, and campaign or UTM information where available
Shop order data
If you buy from our online shop, we may collect order, delivery and customer account information relevant to that purchase
3. How we collect your data
We collect personal data:
directly from you when you contact us, request a quote, book a service or place an order
from forms on our website
from phone calls, emails, text messages, WhatsApp messages and social media messages
automatically through cookies and similar technologies on our website
from payment providers, booking tools or other service providers where relevant to your booking or purchase
4. How we use your personal data and our lawful bases
We only use personal data where we have a valid lawful basis under UK data protection law.
To respond to enquiries and provide quotes
Lawful basis: legitimate interests
To book work in, provide services, manage jobs, keep service records and communicate with you about your booking
Lawful basis: contract, or steps taken at your request before entering into a contract
To take payment, issue invoices, keep accounting records and meet legal and tax requirements
Lawful basis: legal obligation and contract
To manage customer relationships and service history
Lawful basis: legitimate interests
To send service-related messages such as booking confirmations, reminders, collection updates and aftercare information
Lawful basis: contract and legitimate interests
To send marketing by email, text or WhatsApp
Lawful basis: consent, or where allowed, the soft opt-in for similar services to existing customers
To run and improve our website, understand how people use it and improve performance
Lawful basis: consent for non-essential cookies and legitimate interests where appropriate for strictly necessary website functions
To protect our business, prevent misuse and deal with disputes or claims
Lawful basis: legitimate interests and, where relevant, legal obligation
5. Marketing
We may send occasional marketing by email, text or WhatsApp about services, offers, reminders or related updates.
We do this where:
you have clearly opted in, or
you are an existing customer and the message is about similar services, and you were given a clear chance to opt out when your details were collected and in every later marketing message
You can opt out of marketing at any time by:
clicking unsubscribe in an email
replying STOP where that option is offered
contacting us directly and asking us to stop
Opting out of marketing will not affect service-related messages about existing quotes, bookings, orders or work in progress.
6. Who we share data with
We do not sell your personal data.
We may share personal data with trusted service providers who help us run the business, where needed and only for legitimate business purposes. Depending on how you interact with us, these may include:
Urable for CRM, enquiries, bookings and customer records
HighLevel and LeadConnector for website enquiry capture, CRM, source attribution, follow-up workflows and sales pipeline management
Google Analytics and Microsoft Clarity for website analytics
Google Ads and Meta tools for ad measurement and marketing where enabled
MailerLite for email marketing
Shopify for online shop operations
Stripe, PayPal and other payment providers for payment processing where used
QuickFile and accounting-related providers for bookkeeping and financial records
WhatsApp, Instagram, Facebook and similar communication platforms where you contact us through them
website hosting, security, backup and technical support providers
We may also share personal data where required by law, regulation, court order, insurers, professional advisers or to establish, exercise or defend legal claims.
7. International transfers
Some of our service providers may store or process personal data outside the UK.
Where this happens, we take steps to make sure an appropriate level of protection applies. This may include relying on UK adequacy regulations or approved contractual safeguards.
8. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to meet legal, tax and accounting requirements.
Our usual retention periods are:
Enquiries that do not become bookings: up to 12 months
Customer, job, invoice and related service records: 6 years
Marketing records and mailing list data: until you unsubscribe or after 5 years of inactivity, whichever is sooner
We may keep data longer where needed for legal claims, disputes, fraud prevention or regulatory reasons.
9. Your rights
You have rights under UK data protection law, including the right to:
request access to your personal data
request correction of inaccurate or incomplete data
request erasure in some circumstances
request restriction of processing in some circumstances
object to processing based on legitimate interests
object to direct marketing at any time
request transfer of your data in some circumstances
withdraw consent where processing relies on consent
To exercise any of these rights, email
[email protected].
10. Complaints
If you are unhappy with how we handle your personal data, please contact us first and we will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
11. Cookies and similar technologies
We use cookies and similar technologies on our website. Some are strictly necessary for the website to work. Others are used for analytics, performance and advertising only where you give consent.
When you submit a website form or the Protection Finder, we may use HighLevel or LeadConnector to connect the information you provide with source information such as the page URL, referring website and campaign parameters. This helps us respond to enquiries, avoid duplicate contact records and understand which marketing sources produce enquiries. Marketing communications are handled separately under the choices explained above.
For more detail, please see our Cookies Policy.
12. Third-party websites and platforms
Our website may contain links to third-party websites, including our online shop and social media pages. If you use those services, their own privacy policies and terms will apply.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the date at the top will be updated.